Refund policy

Returns and Exchanges

Every Affirmium garment is printed for you after you order. We hold no stock, and a returned item cannot be resold. So rather than making you post things back, we do something simpler.

Something arrived wrong

Damaged, defective, misprinted, or not what you ordered: email services@affirmium.com within 25 days of delivery with your order number and a photo.

When reporting the damaged product, please include the following information:

A description of the problem.
Details about how the order was packaged.
Pictures of the damaged item(s) and its packaging (outside of the packaging and its inserts).

Providing clear pictures of the damaged item and packaging helps us expedite the process of sending a replacement order. This information is crucial for our internal reporting and helps us investigate the issue with our print and logistics partners to prevent similar incidents in the future.

We will send a replacement. You do not need to send anything back. Keep the original, or pass it to someone who will wear it.

Wrong size

Same process. Email us within 30 days with your order number, a photo of the garment, and the size you need. We will print and ship the replacement at no cost, once per order. Keep or donate the original.

Please check the size guide before ordering. Our charts measure the garment laid flat, not the body, and if you are between sizes we suggest sizing up. If you are unsure, email us your usual size in a brand you already own and we will tell you what to order. Thirty seconds of asking saves everyone a shirt.

You changed your mind

Because each item is made to order, we cannot refund change-of-mind purchases once production has started. Contact us within 6 hours of ordering and if it has not entered production we will cancel and refund in full.